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Salesforce frontend design

Discover the new design capabilities of Salesforce UX/UI solutions

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Create true Customer Center

Be where your customers are. The way they need it

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Unleash your company's potential

Bring agility to your processes, boost growth, increase performance

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Reach "zero"

Boost your business by reducing your carbon footprint

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We are a SALESFORCE Partner

As Think Beyond, we became a Salesforce partner at the beginning of our business in 2018. However, our design experience extends far beyond. We worked for Salesforce’s biggest Partners and Customers on the most sophisticated and demanding projects. That’s how we understood we want to build our own company to implement Salesforce principles in our own backyard. We feature sophisticated technological expertise and collaboration standards and we expect the same from our partners. We created a Team of consultants, developers and architects with high awareness of business needs in various industries. The solutions available within the Salesforce platform enable organizations to increase performance of their processes in virtually all business areas. Our tools are highly sophisticated in terms of technology. They use Artificial Intelligence algorithms, for example.

Our services

Analysis

Good understanding of processes, needs and business goals is essential for a project to succeed. Discuss your goals with us. We will tailor solutions to accelerate you on your way to accomplish them.

Salesforce Consulting

We provide advice on optimizing and automating business processes using IT tools. Let’s talk about the possibilities. See how we can support you.

Managed Services

Need support from an experienced Salesforce consultant or a complete design team? We will fit our Team’s competencies to your situation. Just tell us about your project.

Maintenance and development

How to keep up with the changing business environment and constantly provide your customers and partners with the greatest experience? We will take care for continuously providing tools to support your business processes.

Salesforce implementations

No matter the implementation scale, you can always count on our full engagement. We will prepare solutions meeting not only your current needs. Following a development strategy? Perfect! We will include the indicated directions.

Salesforce Lightning Design System

Would you like to take more care of the quality of systems' user experience (UX)? Give your Salesforce tools an even better look? Increase their functionalities? Reach for SLDS solutions.

Take advantage of our Salesforce support

Check the possibilities

Industry solutions

  • E-commerce Arrow Down

    Consumers expect advanced solutions. They expectations grow higher and higher, and they are very critical in terms of the level of service (including contact center, complains, buyer support), the scope of self-service and comfort. Run multichannel communication with the customer (using LiveChat, chatbots, phone, text messages, e-mail, Facebook, Messenger, WhatsApp and others). Gain 360 degree view of the customer and their buying history, matters and communication. Make your query, order, return and complaint service more reliable. Manage personalized marketing communication, analyze your actions’ performance based on artificial intelligence Discover solutions

  • Non profit Arrow Down

    One of the biggest challenges for NGOs is sourcing funds necessary to fulfill statutory goals. The key is to reach potential Donors and high quality relations with the actual ones. Salesforce has developed an extremely efficient set of functionalities tailored to the characteristics of a particular public benefit institution. They allow for combining processes concerning fundraising, activity management and volunteers in one place, while maintaining the highest level of data security. Moreover, these tools are available on exceptionally favorable conditions. Learn more

  • Universities Arrow Down

    Universities are under massive transformation. This applies to research, teaching, as well as administration and accounting alike. At the same time, subsequent grades demand higher and higher level of experience during enrollment and education. Salesforce Education Cloud is a scalable, modular solution for higher education facilities. It includes enrollment process tools (including curriculum contracts and payments), monitoring learning progress, evaluation of teaching, student retention, to further relationships with alumni and the university’s social-economic environment. Discover capabilities

  • Automotive industry Arrow Down

    A car evokes many associations and emotions. The aim of dealer chains is to manage communication and sales in such a way, to bring the best possible experience to the customer (both business and individual). Salesforce has developed a set of tools supporting dealer chains in processing business and individual orders, as well as in maintaining relationships with customers. The CRM platform enables configuration precisely reflecting particular processes (e.g. Lead2Order), allowing for their development, enhancement and automation. Book a test drive

  • Finances and insurance Arrow Down

    What customers need most in financial and insurance services, is the sense of security. At the same time, comfortable solutions are important, which make paperwork shorter and simpler. Using tools from Salesforce, you can create clear and precise catalogs of services and offers, 360 degree views on all transaction parties, while maintaining full control with real-time process tracking. The platform ensures strict access control and the highest data security level. Verify an offer

Your business

We haven’t mentioned your industry? Don’t worry – our competencies extend far beyond the examples provided.

Thanks to accomplished projects from diverse market segments and thorough knowledge concerning Salesforce platform solutions, we can support automation of various business processes.

Want to enhance customer service?
Manage your field associate better?
Have your logistics solutions covered?

Let’s meet up, discuss your needs, work out some solutions.

Make a call

Salesforce Tools

Contact Center -> Service Cloud

Salesforce research show that in order to finalize a customer request, an agent uses on average 7 different tools or windows containing particular information concerning the case. The customer, before reaching a Contact Center, usually tries to solve the problem on their own. They search for descriptions of similar issues on the Internet, ask on forums and on social networks, goes through available manuals. Knowledge sharing and building functional “self-service” tools has become one of the critical areas to be taken care of by organizations. Whether business or individual customers are concerned. 

The need for information, issues reported and the progress of matters are analyzed on the fly by analytics modules (which use machine learning and AI). These support case management, at the same time enabling deeper insight into customers (their needs and expectations) and process customization.
Reach out for support

Carbon footprint -> Sustainability Cloud

Measuring the organization’s environmental impact has become one of business indicators. Calculating the carbon footprint and water management is only the first step to be taken. The next ones are: making decisions and taking actions for the Planet. A tool developed by Salesforce enables to evaluate the company’s current environmental impact and to forecast changes and risks. This concerns all data – from offices and manufacturing facilities, processes and people. The possibility to create real time multi-angle reports gives you a head start. AI supports drawing conclusions and decision making.
Start working for the planet

Non-profit Cloud

One view to all business areas of an NGO directly translates to effective management. This way, you can see better any relations between actions, identify the most engaged people, efficient communication, marketing and management processes. At the same time you can identify in advance any challenges and prepare for them adequately.

This solution includes a set of functionalities focusing on the Donor, enabling creation of engagement-building pathways. With such approach, they quickly become a part of the organization’s community.
The tool facilitates analysis of actions taken, their effectiveness and interdependencies. This allows for designing better solutions and implementing them more effectively in the future.
Take care for needs

Education Cloud -> Connected Campus

Supporting higher education in maintaining high quality teaching and academic potential. The CRM platform, on which the solution dedicated for higher education was built, has been the world’s “number one” for years, with vast expertise in digital transformation of business (including large organizations with complex internal structures and external relations). The knowledge acquired in commercial projects and strict collaboration with the people of science have enabled to create a highly functional platform, gathering many aspects of university operation in one place. 

Fund management, external relations (with business and institutions), conducting research projects, monitoring and supporting administrative processes, full student view (from candidates to alumnus), the ability to conclude digital contracts simplified payments. All of the areas mentioned above, strengthened with analytical tools, making reporting and decision making simpler.
Discover capabilities

Marketing Automation -> Marketing Cloud

The immensity of communication and analytics tools available on the market meets most needs related to intense and efficient customer communication. At the same time, it can make processes complicated – the more tools are used in a given field, the more attention and engagement it requires to effectively use their capabilities. 

Marketing Cloud Salesforce gathers all functionalities in a single console, adding support from AI computing powers. This enables to reach individual recipients faster, more effectively and with personalized communication. The platform includes a data aggregation tool collecting information from diverse sources (proprietary pages and applications, other www sites and portals visited by the user, social media; taking into account visits from different devices) to create a 360 degree profile.
Gain data insight

Join us

We offer much more than a great atmosphere.

More importantly, we realize interesting and demanding projects. 

We are a team of able Salesforce experts, eager to share their knowledge.

We can appreciate skills and engagement, we care for the quality of collaboration and services provided, relentlessly seeking for the best solutions.

We give a lot and therefore require a lot.

Do you consider yourself a good match?

Get in touch with us: jobs@thinkbeyond.cloud

Quality of services

Great communication skills and very good understanding of processes, requirements and business goals makes Think Beyond a trustworthy partner for implementation of complex Salesforce solutions for higher education.

Agata Wysocka
Higher education

Excellent customer care, wonderfully supportive team- so patient, helpful and making everything run smoothly. It was (and it is) a pleasure to work with them

Kamila Dryjańska
Higher education

ThinkBeyond continues to impress me with high communication skills, vast knowledge and incredible dedication to meaningful work. I found their insight and advice invaluable, particularly when dealing with some of the challenges that my team faced within a complex environment. If you are serious about change and SF, talk to ThinkBeyond.

Katarzyna Ksenicz
Higher education

We would like to express our satisfaction with the high quality of services provided by Think Beyond Sp. z o.o., which we got to know as a professional, fully engaged team with an individual approach to the customer. As a result of the continuous support from the above-mentioned Company, our cooperation and contact with donors have been improved to the maximum.

Ewelina Kliś
Foundation "Serca dla Maluszka"

Think Beyond team perfectly understands the specifics of an NGO operation model, which usually employs smaller workforce than commercial companies. (...) The support package that we use gives us a sense of security. We can always count on assistance. Problems or issues that we report are discussed in detail and the recommended solutions work fine.

Anna Rajska-Rutkowska
Foundation "Gajusz"

The implementation was particularly important to us due to the increasing number of customers, and resulting increase in number of reports and amount of data. Thanks to making our customer information more systematic, we were able to speed the customer response up and lower the number of redundant databases.

Grzegorz Pietrucha
Finances

Partners

Looking for a path of transformation?

If you are facing digital challenges, use our support.

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