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Consumers expect advanced solutions. They expectations grow higher and higher, and they are very critical in terms of the level of service (including contact center, complains, buyer support), the scope of self-service and comfort. Run multichannel communication with the customer (using LiveChat, chatbots, phone, text messages, e-mail, Facebook, Messenger, WhatsApp and others). Gain 360 degree view of the customer and their buying history, matters and communication. Make your query, order, return and complaint service more reliable. Manage personalized marketing communication, analyze your actions’ performance based on artificial intelligence Discover solutions
One of the biggest challenges for NGOs is sourcing funds necessary to fulfill statutory goals. The key is to reach potential Donors and high quality relations with the actual ones. Salesforce has developed an extremely efficient set of functionalities tailored to the characteristics of a particular public benefit institution. They allow for combining processes concerning fundraising, activity management and volunteers in one place, while maintaining the highest level of data security. Moreover, these tools are available on exceptionally favorable conditions. Learn more
Universities are under massive transformation. This applies to research, teaching, as well as administration and accounting alike. At the same time, subsequent grades demand higher and higher level of experience during enrollment and education. Salesforce Education Cloud is a scalable, modular solution for higher education facilities. It includes enrollment process tools (including curriculum contracts and payments), monitoring learning progress, evaluation of teaching, student retention, to further relationships with alumni and the university’s social-economic environment. Discover capabilities
A car evokes many associations and emotions. The aim of dealer chains is to manage communication and sales in such a way, to bring the best possible experience to the customer (both business and individual). Salesforce has developed a set of tools supporting dealer chains in processing business and individual orders, as well as in maintaining relationships with customers. The CRM platform enables configuration precisely reflecting particular processes (e.g. Lead2Order), allowing for their development, enhancement and automation. Book a test drive
What customers need most in financial and insurance services, is the sense of security. At the same time, comfortable solutions are important, which make paperwork shorter and simpler. Using tools from Salesforce, you can create clear and precise catalogs of services and offers, 360 degree views on all transaction parties, while maintaining full control with real-time process tracking. The platform ensures strict access control and the highest data security level. Verify an offer
We haven’t mentioned your industry? Don’t worry – our competencies extend far beyond the examples provided.
Thanks to accomplished projects from diverse market segments and thorough knowledge concerning Salesforce platform solutions, we can support automation of various business processes.
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Great communication skills and very good understanding of processes, requirements and business goals makes Think Beyond a trustworthy partner for implementation of complex Salesforce solutions for higher education.
Excellent customer care, wonderfully supportive team- so patient, helpful and making everything run smoothly. It was (and it is) a pleasure to work with them
ThinkBeyond continues to impress me with high communication skills, vast knowledge and incredible dedication to meaningful work. I found their insight and advice invaluable, particularly when dealing with some of the challenges that my team faced within a complex environment. If you are serious about change and SF, talk to ThinkBeyond.
We would like to express our satisfaction with the high quality of services provided by Think Beyond Sp. z o.o., which we got to know as a professional, fully engaged team with an individual approach to the customer. As a result of the continuous support from the above-mentioned Company, our cooperation and contact with donors have been improved to the maximum.
Think Beyond team perfectly understands the specifics of an NGO operation model, which usually employs smaller workforce than commercial companies. (...) The support package that we use gives us a sense of security. We can always count on assistance. Problems or issues that we report are discussed in detail and the recommended solutions work fine.
The implementation was particularly important to us due to the increasing number of customers, and resulting increase in number of reports and amount of data. Thanks to making our customer information more systematic, we were able to speed the customer response up and lower the number of redundant databases.